The JBM Marketplace offers sale stock, factory seconds, damaged stock, clearance lines, excess stock and selected products from independent suppliers, including JBM's own sale items listed as "Sold by JBM Online". This policy explains how buying on the Marketplace works. It applies in addition to our terms of sale, delivery policy and click and collect policy.
JBM is your seller
When you buy on the Marketplace, you buy from JBM. You pay JBM through the one JBM checkout, and payment is captured at the time of sale. JBM is responsible to you for your order. There are no enquiry forms, and suppliers do not sell to you directly. We do not give suppliers your name, email, phone number or address.
Everything is sold as-is, and all sales are final
All Marketplace products are sold as-is, and all Marketplace sales are final.
- Every listing shows a condition label and a description of any defects. By buying, you accept the product in the condition shown.
- There are no change of mind returns, exchanges or refunds.
- Orders cannot be cancelled once payment is made.
- Photos and descriptions are a guide only. Natural variation in timber, and the condition and defects described, are not faults.
- Please check dimensions, quantity and suitability before you buy, and contact us if you are unsure.
Prices, quantities and stock
Prices include GST and are shown per the unit sold, such as per piece, pack, sheet or lineal metre. The quantity available is shown on each listing. Stock and condition are declared by the supplier and reviewed by JBM before a listing is published. If goods turn out to be unavailable after you order, we will tell you and offer a replacement, a delay or a full refund.
Delivery and click and collect
- Delivery prices are calculated live at checkout from the product's dispatch location to your address. Marketplace products are sent by our delivery partner on a JBM-branded label.
- Each location is quoted separately if your cart has products from more than one place, and you see one combined total.
- Marketplace products located in Victoria can be collected free from our Melton warehouse at 12 Industrial Drive, Melton VIC 3337. Products located in other states are delivery only.
- Fulfilment is chosen once per order. Click and collect is offered only when every item in your cart can be collected, and the checkout shows which item stops it when it cannot.
- If a delivery cannot be priced automatically, we will send you a quote and you can pay once it is confirmed.
- All timelines are a guide only and depend on the nature of the products, and some products are on back-order and may take longer.
See our delivery policy for full details, including quoting issues.
Faults and damage
We will replace, repair or refund a Marketplace product if it has a fault that was not disclosed in the listing's condition label and description, or if it was damaged in transit. Notify us in writing within 4 days of delivery with photos and a description of the issue, and note any visible damage on the delivery docket. A defect that is shown in the condition label or description is not a basis for a claim. Claims made after this period may not be accepted, subject to your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Nothing in this policy excludes or limits any right you have under the Australian Consumer Law that cannot lawfully be excluded.
Contact
For questions about a Marketplace listing or order, contact the JBM Team at [email protected] or (03) 9194 6600.